Oppiesee Self catering Apartments

Terms & rules

• Smoking allowed: No
• Pets allowed: No
• Party allowed: Yes
• Children allowed: Yes

• Cancellation Policy
• If cancelling 7 days before arrival, forfeit 100% of the booking total.If cancelling 14 days before arrival, forfeit 100% of the deposit.If cancelling 21 days before arrival, forfeit 50% of the deposit.If cancelling 30 days before arrival, forfeit 25% of the deposit.
• Additional rules information

Term & Conditions Establishment The establishment is registered as Fourie Trust IT103/96K & is trading under Oppiesee Self-Catering Apartments. The establishment operates on a self-catering basis and does not provide or arrange other services such as meals, personal laundry, transport, tours, functions, events, parties, babysitting, and conferences. We will however, on request endeavour to provide details of suppliers that should be able to provide these services directly to the guest. Reservations: Reservations will not be confirmed until the booking form and proof of payment is provided to us at which time, we will send a confirmation form with relevant reservation details to the guest. The names and relationship of the persons sharing the unit must be provided when the reservation is made. Persons over the age of 12 years are classified as adults. Quote totals will not be reduced should you be fewer guests than originally specified. In case of a double booking, the guest who secure the accommodation, will be at the sole discretion of the manager or owner of Oppiesee Self-Catering apartments and guest that did not secure the accommodation funds' will be refunded in full. Methods of Payment: EFT is the preferred method as there are no fees. If it must be a cash deposit do it at the ATM to reduce costs. NO cheques are accepted, and any cheque payments made will NOT be confirmed and booking may be lost prior to clearance. No refund will be made on cheque payments. On-line credit card payments are accepted (Visa & Mastercard only). Card-holder is asked to send us a charge-back waiver form fully completed, a copy of ID or Passport and a copy of credit card, front and back, within 12 hours of booking. Guest needs to provide credit card used and identification, on arrival, to prove ownership of card used in transaction. Guest needs to provide credit card used and identification, on arrival, to prove ownership of card used in transaction. Payment Terms/Policy: 50% deposit Proof of Payment required within 12 hours of booking; even if actual transfer will take longer. Lapsed bookings can incur additional admin fee to reload and you lose any discount / exception granted. The balance can then be paid via credit card on arrival if preferred or via EFT 5 days prior to arrival, except for peak season bookings which are payable in full 30 days before arrival or the booking may be forfeited without refund. Bookings cancelled less than 7 days prior to arrival forfeits (or are charged) the full deposit amount. This also applies to non-arrival, late arrival or early departure. As a Holding Deposit, it is non-refundable; we regret no exceptions, even for personal emergencies, infrastructural lapses, or Acts of God. Bookings in peak season cancelled less than 30 days prior to arrival forfeits (or are charged) the full deposit amount. This also applies to non-arrival, late arrival or early departure. As a Holding Deposit, it is non-refundable; we regret no exceptions, even for personal emergencies, infrastructural lapses, or Acts of God. Full accommodation payment must be received before apartment's keys will be released. Bookings that are being paid off monthly are non-refundable. The guest retains personal liability for the bill until the employer, agent, or person that made the reservation on his or her behalf has settled it. Peak seasons: School holidays & public holidays. (long weekends) Non-availability of accommodation: We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would however attempt to offer you alternative accommodation. If this was not possible, or unacceptable to you, then we would refund all monies paid by you for the accommodation. Our liability would not extend beyond this refund. Deposit Fees: Refundable breakage deposit of 1 night's accommodation rate/fee on specific apartment/s booked will apply. Refunds are processed within 7 days of departure. No cash refunds will be issued on departure. Group rates/fees and conditions may differ and will be quoted separately. Refunds on cancellations will only be made after payment has been finally cleared by the bank or Credit Card Company. This process can take in excess of 30 days. All missing items, breakages in and damage to cottages, furniture, fittings, soft furnishings, roads, fencing, gardens, extras costs and fines will be charged to the guest; this is not limited to the key deposit. No dispute discussion regarding breakages or damage will be entertained unless a guest reports same within one hour of checking in. Rates: Rates are subject to change without notice. Quotations are valid for 24 hours unless otherwise specified. Subject to availability upon acceptance. Rate apply per apartment and not per person. Number of guests allowed per apartment is limited as specified per apartment. Special rate will be calculated for large groups as per manager or owner discretion. Discounted rates will be revised should the duration of stay be decreased or interrupted, or payment terms not be adhered to. Parking and Access: Only 1 vehicle is allowed per apartment and is parked at own risk. Should you need to bring more than one vehicle per unit please do inquire about the availability of parking. Keypad code will be provided on arrival to access building. One remote control and set of keys is provided per unit. The cost of replacement keys and remote control is R500.00. Rooms must be locked, windows closed, and keys handed in or dropped in key box prior to departure. No visitors will be permitted without permission. We do not accept any responsibility for any loss or damages. Parking in garage is reserved for guests only. Guests are asked to keep other guests in consideration, as parking bays are behind each other. Guests are also welcome to park on the street on own risk. Guests to provide access to their own delivery services (e.g. take-aways) and are responsible for the apartments keys and are also responsible/liable for any persons they provide access to. Contact Hours: The manager is contactable from 07:00 to 21:00 on weekdays and from 08:00 to 20:00 on weekends and public holidays. Manager is contactable 24 hour for any emergencies. Security & Storage: Although the establishment takes reasonable steps to ensure the safety and security of guests and their possessions, guests retain final responsibility for their own safety and security. Please always keep apartments locked and place all valuables in the safe provided. Always leave safe open and unit locked on departure. Braai/Facilities and Common Areas: All areas are used at own risk and children always need to be under responsible adult supervision. Each unit has its own braai area and equipment. Please do be considerate when it comes to noise levels. No loud music is permitted. No noise/shouting and running is allowed. Always keep the main door and garage door closed. There are common area in Oppiesee and we ask that guest keep other guest in consideration when using this areas. Garage- Oppiesee Self-Catering Apartments has 5 parking bays available and we ask guests to keep other guests is consideration when using this area as parking bays are behind each other and we would like to prevent guest being parked in. Guest are welcome to park on the street Laundry- Oppiesee Self-Catering Apartments has a laundry room on the first floor with a washing and drying machine. This is free of charge, but we ask guests to keep washing to minimum to accommodate all guest and due to water shortage. You will need to provide your own washing detergent Washing Line- There is common washing line on the 2nd floor and we ask guests to keep other guests is consideration when using this area. Personal conduct of guests: Problems connected with abused substances such as drugs and alcohol will not be tolerated, and we respectfully request the "Booking Principle" to take ownership of the Personal Conduct of their guests. We respectfully request guests to respect the neighbourhood, next door neighbours and other guests. Plumbing/Electrics, Power/Water & Environment: Please be considerate when it comes to the use of the plumbing and electrics. Please do not through or flush any foreign items down any drains. Guest will be liable for any cost or damage as a result of this. Kindly switch of most lights when not in a room and ensure the outside lights for your apartment are switched off in the morning. Please use water sparsely, as we are in a water scarce area with water restrictions. We respectfully request guests to respect our natural environment, wildlife and not to pollute, litter or disturb it.