Rietfontein Guest Farm

Terms & rules

• Smoking allowed: Yes
• Pets allowed: No
• Party allowed: No
• Children allowed: Yes

• Cancellation Policy
• If cancelling 14 days before arrival, forfeit 100% of the booking total. If cancelling 30 days before arrival, forfeit 75% of the deposit. If cancelling 45 days before arrival, forfeit 25% of the deposit.
• Additional rules information

• Collecting firewood or any type of wood on the farm is strictly forbidden. Firewood is available and sold at reception for cash only. • Strictly no more than 4 persons per cottage. If you arrive with more than the booked number of people you will be refused check-in or pay full price for an additional cottage, if available. If this does not suit you, or there is no cottages available you are welcome to leave and forfeit any payments made.  • We are in a water sensitive area, please use water sparingly and pay attention to the wood-fired hot tub water usage instructions. • Children - Rietfontein has two family units (Springbok & Grysbok) and welcomes families with children. We care for our guests’ comfort and safety and therefore kindly ask that an adult accompany children between the ages of 1-16 when they visit the pool area or walk around the farm; first of all because of safety reasons and then because our guests come here for the tranquility, peace and quiet of the Klein Karoo and we would want to honour their experience as well. We appreciate your co-operation in helping us to make your own stay and those of all the guests at Rietfontein Guest Farm a most memorable one! • All farm buildings and areas are out of bounds and strictly no entry unless otherwise indicated. This is for guests own safety. • Strictly No Day visitors allowed. • Unfortunately no pets allowed. • NO MOTORCYCLES ALLOWED (due to past experience). • Touwsberg Private Nature Reserve The road through the Touwsberg Private Nature Reserve leading to Rietfontein Guest Farm is a public road and has a courtesy speed limit of 40km per hour due to free roaming wildlife. The Touwsberg Reserve is PRIVATE PROPERTY and you are not allowed to turn off the public road leading to Rietfontein Guest Farm. If you do you are liable to prosecution by the Reserve Management.  • N.B. Requests for additional services can only be arranged with the manager, who will give the instructions to the applicable staff member/s. • No cleaning arrangements or negotiations will be allowed other than with the manager at Rietfontein Guest Farm. • Strictly no interference with the normal staff duties or activities is allowed. Office Hours: 08h00 to 17h00 Check in Times 14h00 to 17h00 (Monday to Sunday) N.B. Please be considerate and respect the check-in times.  Late check-ins could incur additional charges. Check Out Times 10h00 (Monday to Sunday) N.B. Please be considerate and respect the check-out times.  Late check-outs could incur additional charges.  Deposit/Cancellation and Non Arrival Policy: No payments are made to third parties for any other services on the client’s behalf. If monies are deposited into Rietfontein Guest Farm’s account incorrectly, no refund shall occur until cleared by our bank. Deposit to Confirm Booking:   • 100% deposit for 14 days or less.   • 50% deposit for more than 14 days is required with 100% payment due before or on arrival.   • Deposit/full payment to be paid by EFT (banking details below) with Proof of Payment to confirm the booking.   • All Bookings for the Season period, 1 December to 31 March require a 100% Deposit with Proof of Payment to confirm the booking.    • Refundable damages deposit payable for group bookings (contact us to enquire before booking).   • Any cancellations forfeit 10% of the total booking quote to cover credit card and banking fees. • Cancellations more than 30 days prior to visit forfeit 25% of the total booking quote. • Any damage caused by guests to property and equipment due to bad behaviour or carelessness, or keys lost and replaced for security reasons will be for the guests account. • Facilities used and entering the premises is at own risk. IF YOU HAVE A PROBLEM WITH ANY OF THE ABOVE TERMS AND CONDITIONS PLEASE CONTACT US BEFORE BOOKING